OH Medical is currently seeking an Occupational Health Administrator based in Uckfield. This is a full time permanent position joining a very well established Occupational Health business.
Ideally you will already be a successful Administrator or Customer Service Advisor who is looking to develop further your skills. The successful applicant will be the key liaison between our clinical teams and our clients, delivering excellent customer service and case management to a portfolio of well known, high value clients.
This is a full-time role where the successful candidate will work Monday to Friday, 7.5 hours per day between 8.00am and 6.00pm.
Key Responsibilities:
Dealing with a high level of inbound and outbound calls whilst delivering exceptional customer service.
Respond to any queries relating to cases in a timely and professional manner.
Management of cases to include; Loading new cases - Case reviews - Closing cases.
Escalating complex cases or those that are progressing slowly to relevant colleagues.
Requesting medical reports and liaising with GPs and other healthcare specialists.
Releasing advice letters.
Booking in telephone and face to face assessments with our team of Doctors and Nurses.
Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.
Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours.
Valuing colleagues, customers and business partners, and taking responsibility for their actions.
Act within the boundaries set out by the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.
Please contact James Baron or Ben Higgins on 01582 235500 to discuss in confidence.