OH Medical are seeking Qualified Counsellors as Employee Assistant Advisors (Must be BACP accredited or working towards accreditation) to work for our client, a leading Occupational Health and Wellbeing provider. You will be providing services to their end client on their helpline. This is a full-time home based role which uses multiple technology to stay connected with clients, customers and team. You will need to be interested in development and have a passion for supporting and maintaining mental health and wellbeing. You will be part of a large organisation that has maintained a close working team approach.
The working hours will be between 7.00 am until 10.00 pm Monday to Friday and 8.00am – 8.00 pm Saturday and Sunday – working 1 weekend every 12 weeks and a late shift once a week
Main Duties and Responsibilities
To promptly and professionally receive telephone calls from both customers and clients, seeking help and guidance on personal and/or work – related problems.
To establish accurately the need for information and/or advice by making a personalised assessment of each incoming call.
To provide positive help, assistance and information to callers as appropriate to their requirements.
To retrieve information and data and communicate this to the caller as clearly and accurately as possible.
To maintain confidential customer and client records in accordance with the Data Protection Act.
To handle all cases in a professional manner, adhering to BACP and Employee Assistance ethics and codes of practice.
To fully commit to continuing professional development in line with business needs including relevant computer and management training and professional development.
To allocate client appointments directly to practitioner diaries using specialised software
Undertake ongoing short term (max 6 sessions) telephone counselling sessions with clients
Undertake any ad hoc responsibilities as and when requested by Management
Experience, skills and knowledge required for the role
Minimum of a Diploma in Counselling
Either BACP Accredited or working towards accreditation
Experience of telephone work either in a service orientated customer care environment or social work/welfare rights helpline.
Have an understanding and be able to use appropriate verbal and non-verbal communication skills to enhance professional practice.
Excellent ability to help others solving problems.
To be flexible, resilient and polite under extreme pressure.
Have a positive approach to change and ability to adapt easily to new demands
Good interpersonal skills, able to communicate easily at all levels of management and staff.
Confident and competent computer user and ability to type and talk is essential to the role
What Can We Offer You?
Competitive salary
Excellent training and development opportunities
Plenty of career progression opportunities
Extensive induction with ongoing mentoring and support from some of the top Occupational Health professionals in the industry
25 days annual leave + Bank Holidays
Fantastic pension scheme
Eye care test vouchers
Flu jabs
Reward Scheme
Car discount scheme
Buy and sell holiday scheme
Life assurance
If you are interested in this role, please get in touch with Sam, Ellen or James today on 01582 235 500.