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Employee Assistance Advisor - Working from home

  • Location:

    England

  • Sector:

    Qualified Counsellor

  • Job type:

    Permanent

  • Contact:

    Samantha Reardon

  • Contact email:

    samantha@ohmedical.co.uk

  • Contact phone:

    01582 235 500

  • Job ref:

    SR993

  • Published:

    about 1 month ago

  • Expiry date:

    2021-09-17

  • Startdate:

    ASAP

OH Medical are seeking Qualified Counsellors as Employee Assistant Advisors (Must be BACP accredited or working towards accreditation) to work for our client, a leading Occupational Health and Wellbeing provider. You will be providing services to their end client on their helpline. This is a full-time home based role which uses multiple technology to stay connected with clients, customers and team. You will need to be interested in development and have a passion for supporting and maintaining mental health and wellbeing. You will be part of a large organisation that has maintained a close working team approach.


The working hours will be between 7.00 am until 10.00 pm Monday to Friday and 8.00am – 8.00 pm Saturday and Sunday – working 1 weekend every 12 weeks and a late shift once a week

Main Duties and Responsibilities

  • To promptly and professionally receive telephone calls from both customers and clients, seeking help and guidance on personal and/or work – related problems.

  • To establish accurately the need for information and/or advice by making a personalised assessment of each incoming call.

  • To provide positive help, assistance and information to callers as appropriate to their requirements.

  • To retrieve information and data and communicate this to the caller as clearly and accurately as possible.

  • To maintain confidential customer and client records in accordance with the Data Protection Act.

  • To handle all cases in a professional manner, adhering to BACP and Employee Assistance ethics and codes of practice.

  • To fully commit to continuing professional development in line with business needs including relevant computer and management training and professional development.

  • To allocate client appointments directly to practitioner diaries using specialised software

  • Undertake ongoing short term (max 6 sessions) telephone counselling sessions with clients

  • Undertake any ad hoc responsibilities as and when requested by Management

Experience, skills and knowledge required for the role

  • Minimum of a Diploma in Counselling

  • Either BACP Accredited or working towards accreditation

  • Experience of telephone work either in a service orientated customer care environment or social work/welfare rights helpline.

  • Have an understanding and be able to use appropriate verbal and non-verbal communication skills to enhance professional practice.

  • Excellent ability to help others solving problems.

  • To be flexible, resilient and polite under extreme pressure.

  • Have a positive approach to change and ability to adapt easily to new demands

  • Good interpersonal skills, able to communicate easily at all levels of management and staff.

  • Confident and competent computer user and ability to type and talk is essential to the role

What Can We Offer You?

  • Competitive salary

  • Excellent training and development opportunities

  • Plenty of career progression opportunities

  • Extensive induction with ongoing mentoring and support from some of the top Occupational Health professionals in the industry

  • 25 days annual leave + Bank Holidays

  • Fantastic pension scheme

  • Eye care test vouchers

  • Flu jabs

  • Reward Scheme

  • Car discount scheme

  • Buy and sell holiday scheme

  • Life assurance

If you are interested in this role, please get in touch with Sam, Ellen or James today on 01582 235 500.