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Mental Health Advisor - Working from home

  • Location:


  • Sector:

    Qualified Counsellor

  • Job type:

    Full Time

  • Contact:

    Samantha Reardon

  • Contact email:

  • Contact phone:

    01582 235 500

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


​We are working on a rare opportunity for a Mental Health Advisor to join our client, a forward-thinking, rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression.

The role includes working as part of a multi-disciplinary professional team, delivering wellbeing assessments in line with attendance management. It requires knowledge of assessment, appropriate signposting and the ability to recognise when further action is required for employees with personal or work-related problems. With client consent, you will produce a management report to their employer. Could also support delivery of other wellbeing services to organisations as required, assessing requests for training or consultancy to ensure that the right service is delivered to meet the organisation’s needs.

Main duties and responsibilities

  • Undertake a comprehensive 50 minute assessment of the bio-psychosocial factors impacting on performance or attendance at work, including the writing of the report. The assessment will include screening/triage; risk assessment; psychometric tool; problem identification and solution / intervention planning.

  • Identify and recommend the appropriate route for case management or onward referral to facilitate case resolution.

  • Use motivational interviewing techniques to drive /inspire changes in attitude or thought processes as part of supporting individuals to resolve issues by gathering information in a collaborative manner.

  • Produce high quality reports for referrers in line with business standards.

  • To maintain confidential customer and client records in accordance with the General Data Protection Regulations (GDPR) and internal procedures.

  • Liaison and/or referral to other internal or external specialists to enable case progression.

  • Handle all cases in a professional manner, adhering to professional ethical standards.

  • Manage and coordinate referrals using the internal process.

  • Escalate any cases that are unlikely to be resolved in a timely fashion to ensure client satisfaction is maintained.

  • Undertake ongoing professional development in line with business/professional body requirements.

Experience, skills and knowledge required for the role

  • Degree/Diploma in a relevant subject (Social Work, Psychology, Counselling, or similar) or a qualified Psychological Wellbeing Practitioner and 2 years’ experience in metal health.

  • Member of a recognised professional body (e.g. HCPC, BPS, BACP/NCS/UKCP, BABCP)

  • Ability to listen effectively and demonstrate empathy within a business environment.

  • Able to communicate effectively verbally and in writing.

  • Ability to set boundaries in terms of limits of expertise and time limitations including organisational At risk Policy regarding confidentiality and limits to this.

  • Demonstrable influencing skills, able to adapt style as required.

  • Ability to maintain and develop working relationships.

  • Good understanding of health and wellbeing issues within an occupational environment

  • Competent in problem solving and decision making. Able to confidently convey rehabilitation decisions and to discuss these in detail with demanding clients.

  • Resilience and ability to deal with setbacks constructively and work to resolution of issues including how to work at a high pace is essential.

  • Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.

  • Good planning, negotiation and organizational / time management skills.

  • Good report writing skills and clear use of written English which is understandable, with correct grammar which is well constructed.

  • Ability to work as an independent practitioner, being proactive in receiving clinical instructions and feedback from clinical supervision.

  • An understanding of how bio-psycho-social issues might influence employee wellbeing and workplace performance.

  • Willingness to engage in continuous professional development, accept feedback, learn and contribute to continuous improvement in practice of self and others.

  • Willingness to undertake further studies to aid their professional development.

  • Must be willing to complete Security Vetting, as applicable, which will involve completion of an online questionnaire providing personal information and providing proof of identity documents as required.

  • Maintains professional body register requirements.

What Can We Offer You?

• Competitive Salary
• Ongoing CPD Training
• 25 days annual leave + Bank Holidays
• Renewal of Professional Memberships
• Great Pension Schemed
• Eye care test vouchers
• Fantastic reward scheme where you can purchase things with a percentage off, such as dining out, tickets for events, travel.
• Car discount scheme
• Buy and sell holiday scheme
• Life assurance

If you're interested in discussing this role in confidence, please feel free to call us on 01582 235 500.